Over 4000 Waiheke homes, organisations and businesses were without broadband services for 12 hours from Monday 8 April at around 3pm. The outage was caused when contractors in Maretai damaged a Chorus 12-fibre cable, which was carrying traffic to and from the island. A Chorus representative says the company has reviewed how the network damage could have been avoided and says it is working with the contractor to safeguard against further damage. • Sophie Boladeras

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